Information Resource Specialist

Be the spark that ignites the potential in people! The YMCA of Cape Breton is looking for a dynamic individual to join our team as Information Resource Specialist. This position is in our Glace Bay location, supporting our Nova Scotia Works Employment Services Centre.

The YMCA Experience

The YMCA of Cape Breton is one of the largest charities in Nova Scotia and a member of one of the most recognized organizations in the world. Its mission is to connect and ignite the potential in people, helping them grow and give back to our communities. Through building connections with people at all ages and stages of their lives – as well as the broader community – the YMCA of Cape Breton serves over 35,000 people annually.

The Opportunity

Job Purpose

The YMCA of Cape Breton Nova Scotia Works (NSW) Employment Services Centres offer an integrated bundle of employment services to help Nova Scotians understand, prepare for and meet the needs of the provincial labour market. Additionally, we provide services to support employers in recruiting, managing and developing the talent they require to be more productive in the global economy. The Information Resource Specialist is the first point of contact for job seeker and employer clients.

They must demonstrate cultural competence and embrace inclusive practices, creating a safe and welcoming space for everyone.

Duties and Responsibilities

In support of our mandate, team and clients, the Information Resource Specialist will:

• Gather and disseminate current and relevant career and employment information;
• Determine the degree to which information and resources meet the needs of individuals and communities in which they are located;
• Provide information on the support services available to assist individuals;
• Conduct service needs identification and/or employment readiness identification;
• Gather and document initial client information and document in web-based application;
• Support self-serve clients in conducting labour market research, creating cover letters and resumes;
• Gather centre usage data and provide analysis, as required, and;
• Support marketing initiatives by monitoring and updating social media outlets and/or website, hosting information sessions and participating in community events.
• Other duties as assigned by Operations Manager.

Qualifications

• Bilingualism (French/English) is considered an asset;
• Demonstrated customer service experience – customer service training is considered an asset;
• Advanced Microsoft Office Skills – experience working with cloud computing considered an asset;
• Knowledge of social media outlets and experience updating for business purposes;
• Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
• Superior interpersonal and communication skills are essential to establishing and maintaining harmonious working relationships;
• Demonstrated discretion and sound judgement in the handling of confidential information – this includes a high degree of integrity and trust;
• Strong analytical skills and attention to detail in the resolution of issues, process improvement and evaluation;
• High level of initiative is needed to work independently and respond to unanticipated items;
• Strong communication and presentation skills, and;
• Schedule flexibility to accommodate variations outside of regular business hours, as needed.

Note: Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Check and Child Abuse Registry Check. They will also be required to attend YMCA Child Protection Training. Travel will be required.

Work Conditions

• Office environment
• Repetitive Work
• Working alone

We offer

• Comprehensive Group Benefits and Pension Plan Program
• Employee Family Assistance Program (EFAP)
• Individual & Family YMCA Membership
• Strong Work Life Balance Programs (i.e. annually provided 11 paid Wellness Days and a minimum of three weeks of paid Vacation Days)
• Discounted Childcare and Program Rates

The YMCA of Cape Breton is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.