Cancelation/Hold Policy

Cancelation policy for Ongoing memberships

-To cancel, the payer of the membership must provide a written/email request a minimum of 5 days before the scheduled payment date to cancel. A written request to cancel can either be done in person by visiting your membership location; or by completing and submitting the following online form. Verbal requests to cancel are not accepted. If not within this minimum notice period, the normal scheduled payment will occur, and the membership will remain active for that paid period.

Hold policy for Ongoing memberships

-Memberships can be placed on hold for up to 4 months. Your request must have a start and end date of the hold.  After the 4 months, the membership will automatically reinstate and payments will resume. A written request to hold can either be done in person by visiting your membership location; or by completing and submitting the following online form.

When processed, the payer will receive a cancellation/hold confirmation via the email address listed on file. Facility access remains active until the last day of your payment period. Cancellation fees are included in your Joiner Fee. If there is a balance owing on your account, this must be paid before you can cancel.