Case Manager – Glace Bay

The Opportunity

Case Managers are responsible for assessing an individual’s employment/career needs and identify those who are suitable for case management. Case managers work with these individuals in a collaborative, client driven process to develop a Return-to-Work Action Plan (RTWAP). These actions of a Case Manager must address the specific needs of the client as documented in their goals. The Case Manager must support accountability by organizing service delivery that is appropriate, coordinated, and timely to address client needs and desired outcomes. It is paramount that Case Managers demonstrate cultural competence and embrace inclusive practices, creating a safe and welcoming space for everyone.

Responsibilities and Duties

• Conduct client needs assessment, including Level 1 and Level 2 Assessments (others as needed).
• Identify strengths and barriers to employment; Develop a RTWAP plan to address barriers.
• Remain abreast of funding programs, community organizations, service providers and referral agencies;
• Maintain client files in web-based application while complying with privacy protocols;
• Actively participate in multi-disciplinary team meetings;
• Deliver information sessions and conduct employment related workshops, as required;
• Liaise with other agencies on behalf of Nova Scotia Works, participating in committees, projects or activities, when appropriate;
• Monitor and evaluate RTWAP – adjust as needed;
• Participate in program and service development that is responsive to the evolving needs of clients – ensuring maximum effectiveness and efficiency
• Must be willing to cross train and assume other duties, as required.

Skills and Qualifications

• Degree or post-secondary education in Human Services field or related field of study or a combination of education and work-related experience;
• Advanced Microsoft Office skills – experience working with cloud computing considered an asset;
• Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
• Demonstrated discretion and sound judgment in the handling of confidential information;
• Strong analytical skills and attention to detail in the resolution of issues, process improvement and evaluation;
• High level of initiative is needed to work independently and respond to unanticipated items;
• Committed to professional development and career self-management;
• Strong communication and presentation skills – experience facilitating considered an asset, and;
• Schedule flexibility to accommodate variations outside of regular business hours, as needed.

Successful candidates will be required to provide a current and satisfactory Criminal Record Check/ Vulnerable Sector Check and Child Abuse Registry Check. They will also be required to attend YMCA Child Protection Training, as well as successfully complete First Aid and CPR training.

The YMCA of Cape Breton is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.