Membership Sales & Customer Service Associate

The Opportunity

If you are, energetic multitasker who loves people and thrives in a dynamic work environment, this is the job for you! The YMCA Membership Sales and Customer Service team provides exemplary service to the community. As a group member, you will demonstrate the benefits of belonging to the YMCA through excellent communication skills and your dynamic personality. Using your intermediary computer skills, you will also maintain excellent member details and team spirit through your integrity and willingness to take initiative.

Responsibilities and Duties

• Provide a positive, friendly, and understanding approach to membership sales.
• Provide YMCA Serving All Members standards and demonstrate mission, values, and commitment to excellent service.
• Genuinely enjoy working with the public.
• To provide clear communication among members and all levels of staff.
• Reception duties include answering the phone and greeting members and participants.
• Work with Membership software for sales and program registration, including handling cash and credit card transactions and reconciling daily cash.
• Ensure staff members’ success and member retention using our SAM Standards to deliver service excellence.
• Discuss overdue accounts with members and collect fees.
• All aspects of membership sales renewal, and retention
• Handle complaints and concerns in a professional, courteous manner
• Thorough understanding of current programs and promotions and the ability to communicate effectively.
• Provide facility tours.
• Complete accident/incident reports; assist with emergencies.
• Handling booking requests for Wellness Centre Staff and Financial Assistance Appointments
• General tidying, filing, and housekeeping duties of the membership area.
• Prepare membership cards and assign access codes for Members Plus Locker.
• Assist in community and facility events that further the Y’s mission, vision, and targets.

Skills and Qualifications

• Experience in a front desk role or fitness centre experience preferred
• Customer service and sales experience.
• Intermediate computer skills
• Excellent communication skills
• CPR/1st Aid 1
• Flexibility and adaptability
• Relationship building and ability to collaborate
• Ability to communicate in a thorough, clear, and timely manner

The YMCA of Cape Breton is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.